Terms & Conditions
All Reservations Constitute Acknowledgement
that you have read, understand and agree to the Terms and Conditions
& Travel Policy Outlined Below:
This is a legally binding contract. By placing a reservation, you
acknowledge that you have read, understand, accepted and agreed to
be bound by all of these Terms and Conditions of Travel. These Terms
and Conditions are subject to change without written notice at any
time in our sole discretion.
1. Payment
Payment is due when the reservation is made. We gladly accept Visa,
MasterCard and Discover online or by telephone. We accept Credit
Cards and Check Debit Cards with the Visa or MasterCard Logo from
any bank worldwide.
The only location we only accept cash and checks at our Main Ticket
Office which is located at 5495 West Irlo Bronson Memorial Highway
192 Kissimmee, Florida 34746
2. Cancellation, Refunds and Travel Changes
Storm Policy
In the event that the National Weather Service issues a Tropical
Storm Warning / Watch or a Hurricane Warning / Watch, customers with
a confirmed reservation may make a one-time change to another date
without penalty or charge. In order to make a change, an use the
Contact Us form on our website and supply us with your confirmation
number and the date you are requesting to change to. This policy
will ONLY be in affect when a Red Banner appears at the top of every
page stating "WEATHER ALERT".
Scheduled Shared Shuttles Only
Your ticket is 100% Non-Refundable, Non-Changeable and
Non-Transferrable.
Once you purchase a ticket, no changes may be made. If you miss your
scheduled shuttle for any reason, your ticket becomes invalid and no
refund will be issued under any circumstances. Unused tickets will
not be honored for another date, trip or time and will not result in
a refund or a credit towards future travel. Passengers are
considered a No-Show unless they are on their originally scheduled
shuttle. Passengers that are No-Show will not receive a refund under
any circumstance.
Private Shuttles Only
Customers who cancel a reservation made through our web site or by
telephone may be entitled to a refund minus a $10.00 each way
processing fee. In order to receive a refund, you must call the
Group Sales Desk at 888-872-9992 Option 2 and travel cannot be
within the next 48 hours. Cancellation of travel within 48 hours of
travel under any circumstance is 100% Non-Refundable. Cancellation
requests are not accepted by e-mail. Travel purchased using a
promotion code is 100% Non-Cancellable, Non-Changeable &
Non-Refundable. This includes our Last Minute Specials or any type
of discounted fare using a Promo Code as well.
3. Customer Responsibility
It is the customers responsibility to read the Terms and Conditions
BEFORE placing a reservation. All information entered into the
reservation form is the customer's responsibility to be accurate.
Refunds will not be issued for unused travel under any
circumstances. Refunds for duplicate reservations or customer entry
errors will be charged a $10.00 per person processing fee. Once the
Submit Button is clicked, all sales are final.
Door to Door Service Areas
For our scheduled trips which include a door pick up and/or door
drop off, area restrictions apply. If you choose an area outside of
our service area, we will automatically choose a destination closest
to your desired point of travel and inform you by telephone. Refunds
will not be issued if you elect not to travel under any
circumstances.
Out Of Door to Door Service Areas
You may be provided with an opportunity to pay an additional fee for
us to provide service outside of our service area at the time of
confirmation. In order to determine eligibility, please call the
Dispatch Manager.
Promotion Codes
We are pleased to offer promotion codes. All promo codes must be
entered correctly as indicated on the Fare Specials page of our
website. No Promo Codes are accepted for telephone reservations.
Incorrectly entered promo codes that do not automatically calculate
the discounted fare will not be eligible for refunds after the
reservation has been submitted. Please read the instructions
carefully!
Departure & Arrival Times For Scheduled Shared Shuttles
All times posted on our website are "scheduled", however, due to
traffic, weather conditions and other circumstances that are beyond
our control, we cannot be held responsible for late departures
and/or arrivals. Just like in air travel, there are no refunds or
partial refunds for delays.
Departure & Arrival Times For Private Shuttles
We make every effort to pick up customers within the time requested,
however, due to traffic, weather conditions and other circumstances
that are beyond our control, we cannot be held responsible for late
departures and/or arrivals. Just like in air travel, there are no
refunds or partial refunds for delays.
Schedule Changes And Rerouting
Occasionally, it may become necessary to change departure times or
reroute a trip in anticipation of travel conditions, road closures
or weather conditions. Schedule changes occur to prevent lengthy
delays. A schedule change is not a trip cancellation or delay;
however, the schedule change can be up to 4 hours prior or 4 hours
later than originally published. Full or Partial refunds are not
available for schedule changes or reroutes and we apologize in
advance for any inconvenience it may cause.
Trip Cancellations
In the event that The Florida Express Bus or one of its operators
cancels a trip, we will make all efforts to re-accommodate
passengers to the next available departure or provide for a 100%
refund.
Damages to Equipment
Customers will be responsible for any damage caused by their
negligence.
Prices Subject To Change
We reserve the right to change prices with no notice. Once booked,
you are guaranteed your fare will not increase. Once you book your
ticket, you are locked into that fare.
Right To Refuse Transportation
We reserve the right to refuse transportation or services to anyone
deemed unsafe or unsuitable for travel. Passengers whom are denied
boarding will not receive any type of refund or compensation.
Passengers who intimidate, threaten or interfere with any employee
or fellow passenger will be denied boarding. Raised vocal tones are
deemed intolerant and will be dealt with accordingly. Please be
considerate of fellow passengers. Customers whom are denied boarding
will no longer be able to travel with us for future trips.
Customers Of Size
Customers who are unable to occupy one seat or who compromise any
portion of adjacent seating should proactively book the number of
seats needed prior to travel. The seat is considered to be the 17
inches in width. This purchase serves as a notification of a special
seating need and allows us to process a refund of the additional
seating cost after travel (provided the trip doesn't oversell). Most
importantly, it ensures that all onboard have access to safe and
comfortable seating. If you are cannot meet the requirements
outlined above, please ensure that you book 2 seats to ensure
availability. It is our policy that customers who do not identify
themselves will be denied boarding in cases where the shuttle is
full and unable to accommodate them.
4. Additional Charges
The fares on our website are all inclusive which means there is no
additional cost once you have purchased a ticket other than what is
outlined in our terms and conditions under "additional charges" for
private shuttles.
Additional Charges For Private Shuttle Passengers
When a private transfer reservation is made for transportation
within 14 days, there will be a 10% Fee Assessed above and beyond
the authorized amount. It's best to book as far in advance as
possible. Customers traveling from International Drive Area, Disney
World, Kissimmee, Lake Buena Vista or areas outside the city limits
of Orlando to Port Canaveral, Port of Miami or Port Everglades will
be charged an additional fee of $20.00 each way. Passengers
traveling from Sanford Airport is an additional $50.00 each way.
Note: There is NO additional fees from Orlando International Airport
(MCO).All of our fares from Orlando are based on pick up and/or drop
off at MCO Airport.
5. Equipment
We reserve the right to substitute equipment based on operational
need. We never guarantee a certain equipment type (i.e. Motorcoach,
Mini-bus, or a Van)
6. Limitation Of Liability
Neither the company, nor the service provider, shall be liable in
any event or for any reason, including breach of this agreement,
either directly or indirectly, to the other party or any third party
for any special, indirect, incidental, punitive, exemplary, or
consequential damages or loss of profits arising out of this
agreement, even if such damages. It is expressly agreed that neither
the company nor the service provider shall under any circumstances
be liable to any party for an amount greater than the fee paid to
us. We do not compensate additional for inconvenience.
7. Release Of Liability
The Company, its employees, shareholders, subsidiaries, affiliates,
officers, directors, successors, agents and assigns do not own or
operate any equipment or Service Provider which provides, or is to
provide, goods services for your trip, including, transportation
companies. The Chartering Party (for itself and on behalf of the
Passengers) hereby expressly agrees that The Company shall not be
responsible in any manner for the acts or failures to act,
negligently, willfully or otherwise, of the Service Provider or its
employees, agents or representatives. The Chartering Party (for
itself and on behalf of the Passengers) also expressly agrees that
The Company shall not be liable for any bodily injury or harm,
accidents, property damage or personal loss as a result of the
Transportation Services provided under the Service Contract. To the
fullest extent permitted by law, and notwithstanding any other
provision of this Agreement, the Chartering Party and its passengers
agree, in consideration for the services provided by The Company, to
indemnify and hold The Company harmless from any and all damages,
injuries, claims and causes of action, of any type or kind, whether
or not caused in whole or in part by the negligence of The Company,
its employees, agents or representatives or the Service Provider or
its employees, agents or representatives. The Chartering Party (for
itself and on behalf of the Passengers) hereby expressly agrees that
if any portion of the Service Contract, including the terms of the
Limitation of Liability paragraph or this paragraph, is found to be
void or unenforceable, the remaining portions of this Service
Contract shall remain in full force and effect.
8. Force Majeure
The Company and the Service Provider shall not be liable for any
failure or delay in performing their obligations under the Service
Contract, and neither party shall be deemed in breach of its
obligations thereunder, if such failure or delay is due to Acts of
God, natural disasters, national, state or local states of
emergency, acts of war or terrorism, labor strike or lock-out, or
other industrial or transportation accident caused by any third
party, any violation of law, regulation or ordinance by any third
party or any other cause not within the control of The Company or
the Service Provider, respectively.
9. Prohibited Items
The following items and activities are prohibited without the
written consent of The Company: (i.) Decorations; (ii.) Alcoholic
Beverages (a fee, per bus, may be required if alcoholic beverages
are allowed by The Company and the Service Provider); (iii.)
Smoking; (iv.) Glass containers; (v.) Golf shoes or other shoes with
spikes; (vi.) Generators or non medical oxygen containers. Tap beer
is not allowed on any shuttle.
10. Theft of Services & Disputes
Demand for refund or credit card disputes after services have been
rendered is considered Theft of Services in the State of Florida. In
the event a customer initiates a chargeback, we will invoke our
right under Florida Statue 772.11 by pressing charges against the
individual(s) and filing civil suit against the cardholder to the
fullest extent of the law which is threefold the actual damages
which include the cost of the actual chargeback, fees, Attorney Fees
and Court Filing Fees.
772.11 Civil remedy for theft or exploitation
(1) Any person who proves by clear and convincing evidence that he
or she has been injured in any fashion by reason of any violation of
ss. 812.012-812.037 or s. 825.103(1) has a cause of action for
threefold the actual damages sustained and, in any such action, is
entitled to minimum damages in the amount of $200, and reasonable
attorney's fees and court costs in the trial and appellate courts.
Before filing an action for damages under this section, the person
claiming injury must make a written demand for $200 or the treble
damage amount of the person liable for damages under this section.
If the person to whom a written demand is made complies with such
demand within 30 days after receipt of the demand, that person shall
be given a written release from further civil liability for the
specific act of theft or exploitation by the person making the
written demand. Any person who has a cause of action under this
section may recover the damages allowed under this section from the
parents or legal guardian of any unemancipated minor who lives with
his or her parents or legal guardian and who is liable for damages
under this section. Punitive damages may not be awarded under this
section. The defendant is entitled to recover reasonable attorney's
fees and court costs in the trial and appellate courts upon a
finding that the claimant raised a claim that was without
substantial fact or legal support. In awarding attorney's fees and
costs under this section, the court may not consider the ability of
the opposing party to pay such fees and costs. This section does not
limit any right to recover attorney's fees or costs provided under
any other law.